Support
Talk to the 20fourr team
Help for clients and security providers using the 20fourr apps. Write to us with your registered email or phone number, and the booking ID if your question is about a booking, so we can find your account straight away.
Contact us
A problem with a booking
The quickest route is from the booking itself. Open it in the app and raise an issue: it reaches our compliance team and the agency together, with the booking record attached. Use it for an officer who has not reported, conduct you are unhappy with, or a charge or refund you think is wrong.
In an emergency, call the police on 112 first. 20fourr is not an emergency service.
Deleting your account
You can delete your account from inside the client or provider app: open Profile, tap Delete Account, and confirm. If you can no longer sign in, write to [email protected] from your registered email address instead.
- Bookings already in progress are completed before the account is removed
- Records we are required by law to keep, such as tax invoices, are retained for that period and then deleted
More on your data rights is in the privacy policy.
Common questions
Pricing, cancellations, verification and provider onboarding are answered in the help centre.