Frequently asked questions

No. Pricing is visible to anyone. You only create an account at the point of booking, because we need somewhere to send your confirmation and receipt.

No. 20fourr is a technology platform that connects clients with independent, PSARA-licensed security agencies and personnel. We do not employ guards or provide security services ourselves, and we are not a private security agency under the Private Security Agencies (Regulation) Act, 2005.

Coverage expands as verified agencies join. Enter your city on the search page to see live availability — if we have no verified provider there yet, you will be told so rather than shown an unverified one.

For most roles in covered cities, same-day and next-day bookings are possible subject to availability. Armed personnel and personal security officers usually need more notice because licence and assignment checks are stricter.

Both. A homeowner booking one guard for a wedding and a company booking forty for a warehouse use the same platform. Larger and recurring requirements are quoted separately.

Minimums are set by each agency and shown on the provider's listing before you book, along with the shift lengths they accept.

It means an admin has seen the agency's licence issued under the Private Security Agencies (Regulation) Act, 2005 and confirmed it is current. It is not a claim the agency makes about itself — a provider cannot award themselves a badge.

Our compliance team, before a provider is ever listed. Documents are reviewed by a person, not auto-approved by an upload form.

Identity documents, police verification where applicable, and — for armed roles — a separately verified weapon licence. Which checks a provider has cleared is shown on their listing.

It means police verification is on file for that provider and has been read by an admin. It does not guarantee future conduct; it confirms the paperwork exists and was reviewed.

It requires an average of 4.5 or higher across at least five completed bookings. It cannot be bought, and it is removed automatically if the average drops.

Listings are tied to licence validity. If a licence lapses, the provider stops appearing in search and cannot accept new bookings until it is renewed and re-verified.

No. Licence and identity documents contain personal data and are not shared with clients. What you see is the verification status our team assigned after reviewing them.

Data is processed under the Digital Personal Data Protection Act, 2023. Booking details are shared with the assigned agency because they need them to perform the job, and not with anyone else.

A security guard covers static duty at premises — offices, warehouses, sites and residential societies. A bouncer handles door control and crowd management at events and venues, which is a more physical, public-facing role.

An armed gunman carries a firearm and therefore needs a separately verified weapon licence on top of PSARA registration. We check that licence independently, and no armed booking is accepted without it.

Close protection for an individual, family or executive — travel, site visits, events and daily movement — rather than guarding a fixed location.

Yes, where available. Many venues, events and residential requirements need female guards, and it is a filter on the search page.

Yes. Where a provider lists prior service, it is shown on their profile. Rates for these personnel are typically higher.

Uniform is standard and provided by the agency. Additional equipment — metal detectors, radios, vehicles — varies by provider and is listed where offered.

Yes, subject to their availability. Repeat bookings with a provider you have used before can be made directly from your booking history.

Yes. The figure on screen is the amount payable, broken into base amount, platform fee and GST so you can see exactly what you are paying for.

Rates reflect the role, the city, shift length, experience, whether the officer is armed, and the agency's own pricing. You see each provider's rate before choosing, rather than one blended number.

No. The breakdown shown before you commit is the full amount. Any additional cost — extended hours, overtime, extra personnel added later — is quoted and approved separately.

Payments are made online through our payment partner at the time of booking. Card, UPI and netbanking are supported.

Yes. A tax invoice is issued for every booking and is available from your booking history, so businesses can claim input credit where eligible.

No. Paying personnel directly is outside the platform and voids the protections that come with a tracked booking. All payment runs through 20fourr to the agency.

Yes, for recurring requirements such as warehouses, societies and offices. Use the bulk quote option rather than booking shift by shift.

Written confirmation with the assigned officer's name, an ID reference, reporting time and site address. The agency receives the same record, so nothing depends on a phone call being remembered.

Changes can be requested from your booking. Whether they are accepted depends on the provider's availability, and any price difference is shown before you confirm.

Cancellation terms and any applicable charges are shown on the provider's listing before you book and again at checkout. Terms tighten closer to the reporting time, because the agency has already allocated personnel.

It is rare and it counts against their rating. If it happens, our team works to place a replacement from another verified provider, and you are refunded if we cannot.

Yes, though each site is treated as a separate deployment so that check-in can be tracked correctly against the right address.

Check-in and check-out are recorded against the shift you paid for and visible on your booking, so attendance is a matter of record rather than a claim.

Raise an issue against the live booking. It goes to our team and the agency at the same time, with the booking record attached.

Contact emergency services first — 20fourr is not an emergency service. Then raise an incident on the booking so the agency, our compliance team and the record are all aligned for anything that follows.

The security services are performed by the independent, PSARA-licensed agency you booked, and liability for their conduct sits with them. Our role is verification, booking and record-keeping. The full position is set out in our Terms of service.

Yes, subject to the officer's availability. The extension is priced and confirmed on the booking so it stays part of the same record.

You rate the provider after the booking closes. Ratings drive the Top rated badge and search position, and persistently poor ratings lead to removal from the platform.

Onboarding happens in the 20fourr provider app, or you can write to [email protected] and our team will take you through it. Either way you will be asked for your PSARA licence, company registration, GST details and personnel records before your listing can go live.

Listing is free. 20fourr charges a platform fee on completed bookings, which is shown transparently to the client as part of the price breakdown.

It depends on how quickly complete documents are submitted. Incomplete or expired paperwork is the most common cause of delay.

Payouts are released to your registered bank account after the booking is completed, on the settlement cycle set out in the provider agreement.

Yes. Individual personnel are listed under your agency, with their own verification status and, for armed roles, their own weapon licence check.

Falsified documents, an expired licence, repeated no-shows, or a persistently poor rating. Document fraud results in immediate and permanent removal.